Services

 
COVID-19 ADVISORY

We are pleased to let you know that our Customer Care team continues to operate in line with with the Enhanced Community Quarantine and Stringent Social Distancing measures in Luzon ensuring continued support to our customers and safeguarding the health and safety of our people and partners.

 

Effective Monday 23 March 2020, please be informed that we will be operating with a skeletal workforce and temporarily changing our operating hours to Monday to Friday (8am to 5pm) only.

 

While our hotline is still open, we highly encourage you to email us your concerns at  customercare-phl@lafargeholcim.com. Rest assured that we will try to answer you within the day.

 

Our Easybuild Customer Portal, both via website and mobile app, remains operational as a channel to provide you a convient and hassle-free way to view your account, place an order, and pay your open invoices.

 

We are continuously monitoring the situation and will update you on further developments.

 

We thank you for your understanding and let's help our community fight this battle by staying home and staying safe.

 

Easybuild

Our customer service portal Easybuild provides partners a 24-hour connection with Holcim Philippines and solutions for a hassle-free experience in placing orders, checking delivery status and reviewing account history and credit standing, among others. Easybuild is also meant to lessen the administrative tasks of customers and smoothen their transactions with the company so they can give more attention to improving and growing their business.  It is the latest version of Holcim Philippines’ online customer service portal, which it pioneered in the cement industry in 2001.  Aside from easing transactions, Easybuild also provides information on the company’s commercial offerings to help channel partners guide their own customers in using Holcim products.

 

Customers may check their accounts at https://easybuild.holcim.com. Easybuild may be downloaded on the Google Play Store, with iOS version to come out in August.


Customer Care Center

We are open from 6 AM  to 6 PM on Mondays, 8 AM to 6 PM from Tuesday to Friday and 8 AM to 10 PM on Saturdays. Customers can place orders, track deliveries or simply inquire or offer suggestions on how we can serve you better. Our toll-freelines: PLDT 1-800-100-HOLCIM (465246) or Digitel 1-800-38- HOLCIM (465246) and 8700-222 in Metro Manila. You may also reach us at customercare-phl@lafargeholcim.com.